Frequently Asked Questions
Ordering and Payment Options
What are my payment options?
We accept Visa, MasterCard, Discover, American Express, PayPal and Raw Threads gift cards. We are unable to split payments between payment methods.
Will my credit card be charged immediately?
Yes. This allows us to reserve the item and size that you ordered. We'll send you a confirmation email and payment receipt to let you know when this happens.
What if I need to cancel my order?
Please email us at email@example.com within 4 hours of placing your order.
When will my order be shipped?
Our processing times change based on our volume of orders and active sales.
Shipping time is based on method chosen.
Free Shipping for orders that qualify is 5-7 business days. Keep in mind there is a 1-2 business day production time.
Priority Shipping is 2-3 business days. Depending on location. Keep in mind there is a 1-2 business day production time.
How do I know that my order shipped?
• Log into your account and view your Order History with tracking information.
• If you are a new customer, make sure you register before placing your order.
• If you are not registered, you can track your order using the link on the order confirmation e-mail. The tracking number will appear in the notes of your order.
We ship through the United States Postal Service. www.usps.com and through FedEx for large orders.
United States: You can choose from USPS First Class, Priority Mail or Express. Shipment time varies based on your shipping destination.
Free Shipping: Spend over $75 in merchandise and shipping is complimentary.
Rate is based on your location and the weight of your order. Unfortunately, we cannot always guarantee expedited or overnight deliveries. Shipping times may be extended at certain times of the year and during large sales. *During Nov. 20 - Jan.3 shipping times will be delayed due to both our volume and the United States Postal Service volume. **Free shipping does not apply to zero balance orders. **Free Shipping does not apply to zero balances from gift card or promotional card uses.
Final Sale and Clearance Products
All markdowns are final sale – no returns and no exchanges are possible. All underwear, headbands and socks are final sale – no returns and no exchanges are possible.
Will you be further reducing prices as sales goes on? Just like other sales, it’s possible you will see lower prices as the sale goes on, however if you see something you love, we recommend you grab it while you can. We often run out of sizes very quickly. All warehouse sale purchases are final sale (no returns or exchanges), and we are not offering price adjustments, so grab your faves while you can!
We are located in Florida. All Promotion & Sale Timelines are based on Eastern Standard Time. (E.S.T.)
What does Expo Pick-Up mean?
We travel to many expos across the United States and often offer the opportunity to pick up your online order at expos.
When you choose our Expo Pick-Up option (when available), you are able to place your order online and have your order waiting for you at the checkout booth at any of our listed expos. This allows you to avoid lines, and ensure that your favorite products are reserved for you, since we often sell out of popular sizes and designs.
How am I charged?
There is no charge for Expo Pick-Up — your shipping fees are waived when you select the Expo Pick-Up option. When you complete your online order and checkout, your credit card will be charged. This guarantees that your selected merchandise is reserved.
Why would I want to choose Expo Pick-Up?
You are guaranteed your size in the design of your choice.
You don't have to wait in line.
If you decide to buy more items at the expo, you get VIP treament and get to bypass the standby line and check out with little to no wait.
You get to shop from our full assortment of products on rawthreads.com. At the expos, we can only bring a small selection of our offerings.
You can always place additional orders (selecting Expo Pick-up each time) and we will bundle your orders together. There is no charge for this option.
How do I select Expo Pick-Up instead of shipping?
If you choose Expo Pick-Up, please fill out the checkout screen that asks for your Shipping Address and Billing Address. Please fill out the entire page just in case we have to ship all or a portion of your order because of a change or production delay, or if you don't make it to the expo. Please read and agree to our Return, Shipping and Privacy Policies. Your order will be ready for pick-up up at your selected expo.
If your order is not quite right or if you need to exchange a style or size please follow our FREE returns and exchanges system.
Contact us if you have a question about a return. firstname.lastname@example.org
Why should I become a registered user?
• Quick checkout – fast and easy checkout process since all of your info is already saved.
• Address book – save shipping addresses for yourself.
• Sign up for our newsletter and be the first to know – We'll email you when the latest product makes it debut at rawthreads.com.
• See your order history – access a full listing of your previous purchases.
Is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.
Do you have a size chart?
Yes. It is located on each product, and a detailed size chart is located in our website's footer.
Do you offer gift cards?
Yes, we offer electronic gift cards! Electronic gift cards are available for purchase at rawthreads.com. This type of gift card is delivered electronically via email and can be redeemed at RawThreads.com and at Raw Threads expo booths. Electronic gift cards may not be returned.
Placing an order using a gift card — when placing an order with a gift card, enter the Promotional Code provided in the blank Promotional Code field at the last stage of checkout. Press the Apply Promo Code Button. Your order balance cannot be zero; you must have a remaining balance in order to place your order. A credit card or Pay Pal method is required even if your balance is zero. In addition, free shipping does not apply to zero balance orders.
*Gift Cards may not be used for purchase of Raw Club Threads Memberships.
**Gift Cards may not be used for Raw Threads Race Registrations.
Product Education and Care Instructions
We want you to sweat hard and train hard, but here are some tips to get the longest life out of your garments.
First, check the care and content label. The label has garment specific information on how to care for your gear.
Most of our products are machine wash in cold water and are able to tumble dry low, though the best practice for both your clothes and the environment is to cold wash and “air" or “rack" dry. This will help to increase the longevity of the art and fabric. Please wash your shirts and skirts that have designs on them INSIDE OUT for best results. Woolite brand laundry detergent is best for our products.
One of the great things about our Bamboo Performance Technology™ is that all of the performance attributes are inherent to the fabric and do not wash out.
*Avoid using bleach or bleach/OXI enhancing products
*Avoid Fabric Softeners, liquids and dryer sheets
For all headbands, the best practice is hand wash and to dry flat.
Experience all the benefits of Bamboo Performance Technology™:
• Extreme Comfort – You won't want to take it off.
• Anti-Odor – No more odors from sweaty clothing.
• Lightweight – Feels like you are wearing nothing at all.
• Breathable – Regulates your temperature.
• No Chemicals – All attributes are inherent to the bamboo fibers.
• Moisture Wicking – Pulls moisture away from your skin and keeps you dry.
• UPF 50+ – Protects you from 99.9% of the sun's harmful rays.
• 4-way Stretch – Supports all forms of movement.
Bamboo is a fabric derived from all-natural resources. Cellulose bamboo fibers and organic cotton are spun into a yarn and woven to produce a smooth, soft and durable product. The fibers are mixed by hand to ensure the proper blend.
Commitment to Quality
We are dedicated to assuring you have a quality product. If you have any concerns about your product, please email us at email@example.com
Holiday Sales (Pre-Black Friday Sales) *restrictions apply
All Pre-Black Friday purchases are FINAL SALE. No returns or exchanges may be made. We do not offer price adjustments outside of this category. Prices are reflected only with the promotional code entered.
*no price adjustments will be made on previous purchases
**sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category.
Restrictions Apply: *sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category. **All products purchased in the sale are final sale. ***All discounted purchases are final sale.
Does Raw Threads offer price adjustments?
No, Raw Threads does not offer price adjustments.
What is your reselling policy?
We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire large volumes of our product to resell or who purchase indivual items and re-sell at an elevated or reduced price point. We do not wholesale our products.
How can you avoid purchasing counterfeit products?
Our product is available at rawthreads.com and expos. Additionally, our official e-commerce website is www.rawthreads.com.
Photo Sharing - #rawthreads
Simply use the following hashtags to tag your photos on Instagram, Twitter, and Facebook! By participating in this and submitting your photo, you acknowledge and give your consent to Raw Threads that your photos and your names and likeness, and the name and likeness of anyone else shown in such photos, may be featured on any of these landing pages and on rawthreads.com.