In order to exchange your item you must return the original item as a regular return and purchase the new item as a new order. We recommend you re-order immediately before we run of the size or style. You must be making the exchange within 30 days of the original order date and it must follow the return criteria below.
1. The item has not been worn or washed.
2. The tags are still attached.
3. You are making the return within 30 days of the delivery date.
4. It is not a sale item.
5. You may not Return online items at our EXPO booths.
6. Your item is not damaged.
If you answered YES to all of the questions above, your return qualifies!
How do I prepare a return?
1. Please print out your Credit Card receipt or Pay Pal Receipt along with your order confirmation and include it with your shipment.
2. Please pack your return in the reusable shipping bag or box.
3. If the return is the result of our error, we will send you a pre-paid shipping label and return packaging. Always contact us if you discover a mistake with your order by emailing us at: firstname.lastname@example.org
**Please allow 1-2 weeks for us to process your return. If you need assistance with your return, please contact us at email@example.com
Expo Returns Process
Pick-Up Orders must be returned through the online ordering system. Follow the instructions above. **If you ordered a pick-up and wish to make a return at an expo, you will only receive an expo store credit. This store credit may only be used at an expo. If you want a credit to your original form of payment, you must use the Online Returns Process.
Expo Exchange Process
We cannot offer exchanges for expo pick-ups. We require use of the Online Returns Process above to guarantee your design and size because sizes and designs cannot be guaranteed at expos.
Final Sale Products
All products marked as final sale, or that belong in our “Shop Here and Save” category are final sale – no returns and no exchanges are possible. All underwear, headbands and socks are final sale – no returns and no exchanges are possible.
Will you be further reducing prices as sales goes on? Just like other sales, it’s possible you will see lower prices as the sale goes on, however if you see something you love, we recommend you grab it while you can. We often run out of sizes very quickly. All warehouse sale purchases are final sale (no returns or exchanges), and we are not offering price adjustments, so grab your favorites while you can!
Mystery Packs are final sale. We do not offer size exchanges or price adjustments. We encourage you to make it fun and trade with your running buddies.
All Shelf Sale Products are FINAL SALE. No returns or exchanges may be made. *This is an inventory-based sale, we do not offer the shelf sale price on all options of each design. It is based on specific inventory reserved for this specific sale. We do not offer price adjustments outside of this category. Prices are reflected in this sale category only.
Does Raw Threads offer price adjustments?
No, Raw Threads does not offer price adjustments.
Please fill out: (REQUIRED)
Full Name: ____________________________________________
Reason for the Return: ________________________________
Purchased: ONLINE (Circle Yes/No) EXPO (Circle Yes/No)
Please deliver your package to your local post office (or use usps.com Click and Ship labels) and ship to: Raw Threads, RETURNS, 6900 Tavistock Lakes Blvd., SUITE 400, Orlando, FL 32827